Here are some of the questions that we frequently asked. Look through the list below to find the answers to some of the frequently asked questions

A 2
While we are primarily concerned with safety, accuracy, quality, and customer satisfaction, we are also proud to say our robots are the fastest vial filling robots on the market. Yuyama uses no noisy air compressors, no inaccurate "universal" drug cassettes, or older technology. Yuyama prides itself on superior customer service, safety, and innovation.

A 3
At about 99.9% accuracy, the Yuyama is considerably more accurate than a human. Among the most accurate methods of filling prescriptions, Yuyama automation contains various safety checks and safety features and is virtually error free. Because of the various safety checks and counting accuracy, a Yuyama machine also remarkably improves inventory accuracy.

A 4
Yuyama's barcode technology ensures accuracy when filling drug cassettes or grabbing filled vials. Yuyama machines use multiple safety checks at each step of use to reduce possibility of error. Yuyama EV-120 and EV-220 are UL and MET listed with nationally recognized safety standards.

A 5
For a pharmacy that fills 500 oral solid scripts a day, the EV-120 saves over 9 labor hours per day. For a pharmacy that fills 800 oral solid scripts a day, the EV-220 saves about 19 ½ labor hours a day.

A 6
No, it is actually the easiest and most user-friendly system on the market. With our random-load vial bin design, you can dump a box of vials directly into the machines vial bin. No need to load hundreds of vials one by one.

A 7
Yuyama is able to interface through HL7 and TCP/IP network communications with ease. We can integrate with any workflow and pharmacy management software.Yuyama automation is compatible with AutoMed Efficiency WorkPath. It is also compatible with QS/1 and PDX software.

A 8
Yuyama does not have a drug exclusion list of drugs it cannot dispense. Our machines can handle virtually all sizes and shapes of oral solids, including large, small, odd-shaped, or chalky tablets. Unlike competing products, Yuyama can even handle hard to dispense drugs like Levoxyl, Metformin, Polyviflor, Trazodone, alprazolam 2 mg, and Tylenol 3.

A 9
Cassettes are large (660cc) and easy to fill. Drug cassettes are factory calibrated by Yuyama USA. Yuyama does not use universal type cassettes so there is no need for pharmacy staff to calibrate, test, and re-calibrate the drug cassettes. This system improves counting accuracy, reliability, and drastically cuts down cases of tablets being broken or dropped. No funnels are required. No air compressors are required.

A 10
The process is simple. First, access our website and order new cassettes by searching by NDC or drug name. New cassettes arrive within 5 business days, although we average about 3 days. Upon receiving cassettes, enter new NDC, drug name, fill quantity, lot #, expiration date, and pharmacists initials into machine. Newly ordered cassettes can be traced via our website under the "check status" feature.

A 11
Having a Yuyama robot in a pharmacy improves pharmacy staff morale by automating low level tasks like pill counting and vial labeling. Pharmacy staff is able to spend more time consulting with customers and less time counting pills. This makes customers happier too.

A 12
Retail Pharmacies, University Pharmacies, Supermarkets, Wholesalers, Prisons, Central Fill, Mail Order, Tele-pharmacy, Government, Department of Defense, Long Term Care, Assisted Living, and Hospitals to name a few. Yuyama can also custom make automation to fit your specific needs.