Services

Yuyama is praised for having some of the best Technical support and on-site service in the market. We know how integral automation can be to daily pahrmacy operation and we take great pride in keeping everything running as smoothly as possible. Our engineers are cross trained to be able to anser wuestions about or service any of yuyama USA’s machines, Because of our low-maintainance user-friendly machines, 80% of any machine issues can be solved over the phone.

In 2007, a nationwide survey was taken regarding performance of Yuyama machines, support and cassette ordering, THe results were A’s across the board, and the supportresults showed one of Yuyama’s biggest strengths against its competitors. Yuyama USA’s support Team was praised as being among the fastest friendliest and mostthorough.

Prompt – We promise a fast response time and have the expertise, resources, infrastructure. and stratigically located service offices to deliver that promise.

Friendly – Our engineers understand how necessary excellence and control are in the pharmacy. THey go above and beyond to prevent any disruption of pharmacy operations and to make the jobs of pharmacy staff easier.

Thorough – Yuyama service engineers solve any issues comprehensively and are proactive about performing periodic preventivr maintainance.

Yuyama Service

Service and Preventative Maintenance

Yuyama products are designed for safe and long-lasting performance. However, should your machine require attention, Yuyama USA offers comprehensive support from our specialized service engineers. Much like the pharmacists who use our machines, our service engineers expertly diagnose symptoms and provide the most accurate solutions. Whether guiding a customer step-by-step through a relatively quick fix over the phone, or making a service call, Yuyama USA prides itself on setting the industry standard for exceptional service.

Installation

Yuyama machines install in hours, not days.

And our machines are so easy to use, but they require minimal training to operate.

Installation Timeline
  • 6:00 am
  • Unloading of machine
  • 7:00 am
  • Moving the machine into pharmacy and setting it up
  • 9:00 am
  • Completing the set-up and testing
  • 10:00 am
  • Begin operation training
  • 11:00 am
  • The installed machine in full operation
  • 1:00 am
  • Completing additional operation training*

(*usually for a new group of people: night shift personnel)

Team of Service Techs

Our Technicians are always available
should the need arise!

Adding New Medications

  • Order custom cassettes online to accommodate new drugs
  • Average 48 hour turnaround time
  • Enter NDC, drug name, fill quantity, lot #, expiration date, and pharmacist’s initials into machine, and pour tablets into cassette

Custom Cassette Benefits:

  • Yuyama cassettes can dispense virtually any type, size and shape of oral solid with no drug exclusion list (Example: Levoxyls, Trazodones, Alprazolam 2mg., etc)
  • Saves time – no in-pharmacy calibration, testing, or recalibration required
  • New drugs are accurately measured by Yuyama technicians
  • Large 650cc cassette volume can accommodate a large bottle of large tablets
  • Custom drug cassettes allow greater pill count accuracy and are compatible with a wider range of drugs

Team of Service Techs