The Yuyama USA service team provide prompt and appropriate service. Yuyama is praised for having some of the best technical support and on-site service in the market. We keep striving to improve the service level.
The call center hear your actual situation and prvide best solutions promptly.
Yuyama’s engineer pay close attention to your facility and devices when we load the machine
YuyamaUSA always dispatch the engineer immediately to your site when the problem happen.Our engineer are around our customer all the time.
Our engineer often visit your site even if we don’t have anything but to check the machine.Yuyama won’t overlook even smaller.
Yuyama know the devices throughly to approach and solve any problem.Our team have meeting for sharing their experience with others on a regular basis.
Our engineer provide the support with hospitality came from Japan.Politely,Kindly and Warmly.
Engineer give special consideration to the machine and your facilities when bring them.We are proud of obtaining your reliability.
We will not disappoint customer’s expectations with prompt response and assure no error.
Solve the problems and what you have as an anxiety on your site at the time.No concerns after training.
We are always by your side,which means we can support on the phone and directly visit any pleace you are!!
Yuyama’s custom calibrated drug cells are the way to go. (Yuyama) is proving to be one of most accurate options out there. We have drug changes every month and we get new Yuyama drug cells the same week we order them. There is no need to calibrate, test, and re-calibrate cells!
A.T., Pharmacy Manager, Florida, about his Yuyama EV-220Company CEO
Yuyama seems to be very customer-oriented. If we give feedback or modification suggestions, such as a thumb tab for opening cassette lids, they make it happen! The philosophy of ‘machines adapting to people instead of people adapting to machine’ truly applies to Yuyama!
K.F., Pharmacy Manager, Illinois, about her Yuyama EV-220Company CEO
My experience with Yuyama has been outstanding! The installing of the machine was quick, training the pharmacy staff was painless, and are now comfortably relying on our robot. I have absolute confidence in the company, its product and customer service
E.Y., Pharmacist, Wisconsin, about his YuyamaCompany CEO